Return and Refund Policy

 

Last Updated: October 13, 2026

At Nandonik.com, customer satisfaction is important to us. We aim to provide quality products and a smooth shopping experience. If you receive a damaged, defective, incorrect, or otherwise eligible product, we are here to help.

This Return and Refund Policy explains the conditions, procedures, and requirements for returning products purchased from our website.

1. Return Eligibility

To qualify for a return, your product must meet the following conditions:

  • The product must be unused, unworn, and in its original condition.
  • The product must be returned with its original packaging, tags, accessories, manuals, and other included items, where applicable.
  • You must provide your order number, purchase confirmation, or other valid proof of purchase.
  • The return request must be submitted within 7 days of receiving the product.
  • The product must meet the applicable return conditions described in this policy.

Certain products may not be eligible for return due to hygiene, customization, or other reasonable restrictions. Any such exclusions will be communicated clearly where applicable.

 

2. Reasons for Returning a Product

You may request a return if:

  • Damaged Product: Your product arrives damaged.
  • Defective Product: The product has a manufacturing defect or does not function as intended.
  • Wrong Product Delivered: You receive a product different from the one you ordered.
  • Missing Items: An item or essential accessory is missing from your order.
  • Other Eligible Reasons: Your request meets our return conditions and is approved by our customer service team.

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

 

3. Products Not Eligible for Return

Returns may not be accepted in the following circumstances:

  • The return request is submitted after the applicable return period.
  • The product has been used, worn, washed, altered, or damaged after delivery, except where the issue is a qualifying defect.
  • The product is returned without its original packaging or included accessories, where these are required.
  • The product has been damaged due to misuse, negligence, improper handling, or unauthorized repair.
  • The product is clearly identified as non-returnable before purchase, where permitted by applicable law.

These restrictions do not limit any rights you may have under applicable consumer protection laws.

 

4. How to Request a Return

Please follow these steps to request a return:

Step 1: Contact Our Customer Service Team

Contact us through our website’s contact page or our officially listed customer service channels. Include your order number and the reason for the return.

Step 2: Provide Supporting Information

For damaged, defective, or incorrect products, please provide clear photographs or a short video showing the issue, along with the product packaging if relevant.

Step 3: Wait for Return Instructions

Our team will review your request and inform you whether it is approved. If approved, we will provide instructions for returning the product.

Step 4: Return the Product

Package the product securely and send it using the return method provided by our team. Please do not send products to an address without receiving return instructions.

Step 5: Inspection and Resolution

Once we receive the returned product, we will inspect it and notify you of the next steps, such as a replacement, refund, or another appropriate resolution.

 

5. Refund Policy

Refunds may be issued when a return is approved, and a refund is the applicable resolution.

After approval, refunds will generally be processed within 10–15 business days, depending on the circumstances and payment method. The time required for the funds to appear in your account may vary by bank, payment provider, or financial institution.

Refunds will normally be issued through the original payment method where possible. If that is not feasible, we will coordinate an appropriate alternative with you.

For cash-on-delivery orders, our customer service team will explain the available refund method and any information required to process the refund.

 

6. Return Shipping Costs

Return shipping costs will be handled as follows:

  • Wrong, Damaged, or Defective Products: Nandonik.com will arrange or cover reasonable return shipping costs when the issue is verified and attributable to us.
  • Change of Mind or Other Eligible Reasons: The customer may be responsible for return shipping costs, subject to our approval and applicable law.
  • Delivery Charges: Original delivery charges may not be refundable unless required by applicable law or the circumstances of the return warrant a refund.

Our customer service team will confirm any applicable shipping costs before you send a product back.

 

7. Product Exchange and Replacement

If you receive a damaged, defective, or incorrect product, you may request a replacement where available.

Replacement requests are subject to product availability and verification of the reported issue. If an appropriate replacement is unavailable, we may offer a refund or another mutually agreed resolution, subject to applicable law.

Exchanges for size, color, style, or personal preference may be subject to availability and additional delivery charges.

 

8. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible.

Orders that have not been processed or dispatched may be eligible for cancellation. Once an order has been dispatched or delivered, it may no longer be eligible for cancellation and may instead be handled under this Return Policy.

If payment has already been collected for an approved cancellation, any applicable refund will be processed according to our refund procedure.

 

9. Incorrect Delivery Information

Customers are responsible for providing accurate names, phone numbers, delivery addresses, and other required order details.

If a delivery fails because of incorrect information provided by the customer, additional delivery charges or other reasonable costs may apply. Any applicable charges will be communicated to the customer and handled in accordance with applicable law.

 

10. Fraudulent or Abusive Return Requests

Nandonik.com reserves the right to review return requests carefully and request reasonable supporting information where necessary.

Requests involving product substitution, deliberate damage, false claims, or misuse of the return process may be declined where permitted by applicable law. Legitimate consumer rights will not be restricted by this provision.

 

11. Consumer Rights

This policy is intended to provide clear and fair guidance for returns, exchanges, and refunds. Nothing in this policy is intended to exclude or limit any rights that customers have under applicable consumer protection laws in Bangladesh.

Where this policy conflicts with mandatory legal requirements, the applicable legal requirements will prevail.

 

12. Changes to This Policy

Nandonik.com reserves the right to update or revise this Return and Refund Policy when necessary. Any changes will be published on this page with an updated revision date.

The policy applicable to an order will be determined in accordance with applicable law and the circumstances of the purchase.

 

13. Contact Us

If you have questions about returns, refunds, exchanges, or cancellations, please contact our customer service team through the contact information published on Nandonik.com.

Please include your order number and a brief description of your issue so that we can assist you efficiently.

Thank you for shopping with Nandonik.com. We appreciate your trust and look forward to serving you.